Mtivity Invitation Issues

Sam Murray

There are a few reasons why your invitation to use Mtivity may no longer work or you may not have received the invite at all. We will attempt to explain them for you below.

Invitation link not creating an account

Invitations are time sensitive and therefore may have expired.  You will need to contact the inviter to re-invite you and action this once it is received.

Invitation has not arrived

Firstly, and this should go without saying, confirm that the inviter has sent the invite to the correct email address. Again, this is something that occurs more often than not, especially when you have a generic enquiries@ or info@ email address you use for inbound communication.

Assuming this all fine, if there are already other users existing within your company, it is likely that your Company Administrator is yet to approve your invite, you will need to contact them and ask them to do so. 

If, however, there are no existing Mtivity users within your company and you are receiving other emails, you should check that your invite hasn't been placed in your Junk or Spam folders.

If the email isn't there either, your Network administrator may need to add the IP address for Mtivity to the white list on your email server. Please ask them to do so and provide the details below:

If you are in the UK, Europe or elsewise login via web1.mtivity.com, the correct details to whitelist would be: 78.136.38.114 (or server1.mtivity.com)

If you are in the US or login via web2.mtivity.com, the correct details to whitelist would be: 173.203.149.217 (or server2.mtivity.com)

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